We are currently working with Chapelford Medical Centre, a practice in the North West of England. We are excited to share what we have been working on.
UK doctors at the practice typically spend around 43% of their time on clinical tasks, other than seeing patients face to face. In the first 8 weeks, the Malaysia-based FMS team completed 250 hours. This has enabled the practice to offer more face-to-face appointments and launch a new hypertension clinic.
How it works in practice
Doctors access UK clinical systems through our NHS-approved IT system. This allows them to complete clinical tasks remotely.
These tasks include triaging new patients. In the UK, patients submit online forms before receiving an appointment. Doctors decide who needs to be seen face-to-face and who can be seen over the phone. They can also interpret blood tests and write sick notes.
The team is helping to address a significant backlog of prescription reviews. Each completed review removes the need for doctor sign-off on future prescriptions, saving 5-10 minutes per prescription cycle.
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Ensuring high quality
Doctors working with Amai Health undergo an extensive training process in UK clinical guidelines and electronic patient record systems, delivered by our Chief Medical Officer Dr Dan Bunstone.
Doctors work 1-1 with a trainer on new tasks, and have all of their cases reviewed by our clinical governance team. Once they have achieved the same standards expected of a UK-doctor, the audit rate reduces over time.
All tasks have passed clinical audit to date, with no patient safety concerns raised.
Documentation quality has been described by the UK team as "exceptionally thorough", supporting safe and efficient handover.
"Communication from the doctors has been excellent."
– Feedback from Practice team
